Refund & Return Policy

1. Overview

At Kitpom, we want you to be fully satisfied with your purchase. This policy explains your rights regarding returns, cancellations, and refunds in compliance with European Union consumer protection laws.

2. Right of Withdrawal (EU & UK Customers)

If you are located in the European Union or United Kingdom, you have the legal right to withdraw from your purchase within 14 days without providing any reason.

Withdrawal Period

The withdrawal period expires 14 days after:

  • The day you receive the goods, or
  • The day a third party (other than the carrier) receives the goods on your behalf.

To exercise your right of withdrawal, you must inform us via email at:

support@kitpom.com

You may use a clear written statement indicating your decision to cancel your order.

3. Return Conditions

To be eligible for a return:

  • The item must be unused
  • The item must be in its original condition
  • The item must be in its original packaging
  • Proof of purchase is required

You must return the goods within 14 days after notifying us of withdrawal.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Process

Once we receive and inspect the returned product:

  • We will notify you of approval or rejection
  • Approved refunds will be processed within 14 days
  • Refunds will be issued to the original payment method

We may withhold reimbursement until we receive the returned goods or proof that you have sent them back.

5. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products (unless defective)
  • Customized or personalized products
  • Items not returned in original condition

This does not affect your statutory rights.

6. Damaged or Defective Items

If your product arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the product and packaging

If confirmed defective, we will:

  • Offer a replacement, or
  • Issue a full refund (including original shipping costs)

Return shipping costs will be covered in cases of confirmed defects.

7. Incorrect Items

If you receive the wrong product:

  • Notify us within 7 days
  • We will arrange replacement or refund at no additional cost

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account
  • Contact your credit card provider
  • Contact your payment provider such as
    • Stripe
    • PayPal

If the issue persists, contact us at support@kitpom.com.

9. Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, contact us at support@kitpom.com.

10. Return Address

[Insert Return Address Here]

(Important: You must provide a physical return address before launching.)

11. Consumer Protection Notice (EU Compliance)

Nothing in this policy affects your statutory rights under applicable consumer protection laws within the European Union or United Kingdom.

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